File a complaint

Issues, Customer Experience & Feedback

If you have received poor customer service or had a less than satisfactory experience with our products or services, we want to know.

Please share your experience with us if you have faced any issue or inconvenience, such as:

Your MCB credit or debit card is not working as expected
You are unable to transfer money through MCB Juice or Internet Banking
You have tried calling the bank for assistance but you did not receive satisfactory service

These are just some examples and we welcome any other feedback you may have.

Please fill in the form below to file your complaint.

Your title

First Name

Last name

Phone Number

Message

Read our Terms and Conditions Governing Data Protection and Processing

Please confirm

You have read and understood our Terms and Conditions Governing Data Protection and Processing

Please confirm

You acknowledge that The Mauritius Commercial Bank Ltd (“Bank”) is not obliged to perform an audit, verification or similar review of the information imparted to the Bank (“Information”) in furtherance of the present complaint. In this respect, the Bank shall not, in any circumstance whatsoever, (i) be held responsible for any delay in the processing of the Complaint, or the outcome following any assessment of the Information, and (ii) be liable for any damage or loss which may result from the inaccuracy or incompleteness of the Information.

Complaints escalation process

Should you be unsatisfied with the outcome at the end of the investigation, you may put your complaint in writing to our Complaints Officer on [email protected]

Appeal process

Should the outcome not meet your expectations, a final appeal may then be escalated to our Complaints Manager on [email protected]

Escalation to the Office of the Ombudsperson for Financial Services

Should the ultimate outcome not meet your expectations or should you not receive a reply after a period of 10 days as from the date the complaint was made, you may escalate your complaint to:

The Office of the Ombudsperson for Financial Services,
8th floor, SICOM Tower,
Wall Street, Ebene Cybercity
Phone: (230) 460 0473 or 460 0474
Fax: (230) 468 6473
Email: [email protected]
Website: https://ofsmauritius.govmu.org

Do you have questions about our products and services?

We have a comprehensive list of frequently asked questions which you might find useful. If you are facing any issues or have any queries, please don’t hesitate to contact us.

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