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No matter what question you may have, we're here to help you 24/7.

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Questions, Troubleshooting & Support

We want to make sure you have a smooth experience with our products and services. If you are facing any issues or have any queries, please don’t hesitate to contact us. Our teams are ready to assist you with any questions you may have, such as:

• You have changed your mobile number and you would like us to update your client profile
• You would like us to call you back regarding our products or services
• You have consulted our website and you would like to have more information on our products or services
• You would like to enquire about the management of environmental and social impacts of our financing activities

These are just some examples and we are happy to answer any other questions you may have.

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Issues, Customer Experience & Feedback

If you have received poor customer service or had a less than satisfactory experience with our products or services, we want to know.

Please share your experience with us if you have faced any issue or inconvenience, such as:

• Your MCB credit or debit card is not working as expected
• You are unable to transfer money through MCB Juice or Internet Banking
• You have tried calling the bank for assistance but you did not receive satisfactory service 

These are just some examples and we welcome any other feedback you may have.

Make a complaint

Do you have questions about our products and services?

We have a comprehensive list of frequently asked questions which you might find useful

Read our FAQs

If you would prefer to speak to someone directly, you can call us or contact us via WhatsApp 24/7 on

+230 202 6060

• For general enquiries on products and services or to book an appointment in one of our branches
• To report a lost or stolen card
• If you have any queries on card merchant authorisation and services

Email us

[email protected]

Find us

Locate your nearest branch or ATM