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No matter what question you may have, we're here to help you 24/7.

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Issues, Customer Experience & Feedback

If you have received poor customer service or had a less than satisfactory experience with our products or services, we want to know.

Please share your experience with us if you have faced any issue or inconvenience, such as:

  • Your MCB credit or debit card is not working as expected
  • You are unable to transfer money through MCB Juice or Internet Banking
  • You have tried calling the bank for assistance but you did not receive satisfactory service 

These are just some examples and we welcome any other feedback you may have.


If you would prefer to speak to someone directly, you can call us or contact us via WhatsApp 24/7 on

+230 202 6060

  • For general enquiries on products and services or to book an appointment in one of our branches
  • To report a lost or stolen card
  • If you have any queries on card merchant authorisation and services

Email us

[email protected]

Find us

Locate your nearest branch or ATM