Contact us

No matter what question you may have, we're here to help you 24/7.

Please confirm

File a complaint

Issues, Customer Experience & Feedback

If you have received poor customer service or had a less than satisfactory experience with our products or services, we want to know.

Please share your experience with us if you have faced any issue or inconvenience, such as:

  • Your MCB credit or debit card is not working as expected
  • You are unable to transfer money through MCB Juice or Internet Banking
  • You have tried calling the bank for assistance but you did not receive satisfactory service 

These are just some examples and we welcome any other feedback you may have.

MAKE A COMPLAINT

Call us

Mauritius Head Office
+230 202 6060

Kenya Representative Office
+254 20 493 1000

Paris Office
+33 1 41 45 95 95

South Africa Representative Office
+27 10 730 0500 

 

Email us

[email protected]