Added Security

  • It’s free
  • It’s available for all your MCB cards*
  • A unique one-time password (OTP) is sent to you for each of your transactions

* For your debit card, prior to shopping online, you must activate its ‘Online transactions’ feature on MCB Juice. You can deactivate this option whenever you wish.

How does it work?

Please follow the steps below when shopping online at a participating merchant:

  1. Enter your card details at the payment stage. An OTP will be sent to your mobile number registered with us.
  2. Enter the OTP to validate your purchase
  3. Enter your User ID to authenticate yourself. Your User ID is available on MCB Juice in the 'Cards' section.

Note: For additional security, you may be asked to provide your card security code or CVV. For MCB American Express® Cards, this is the 4-digit code printed on the front, and for all other MCB cards, this is the 3-digit number printed on the signature panel on the back.

Tips when transacting online

  • Keep your card details safe: You will only be requested to enter your card details (card number, expiry date and    CVV/security code) at the payment stage. Else, never send these details via email, text, social media etc. If you see a padlock 🔒 or lock icon    displayed in a web browser with the URL starting  with “https”, it indicates that the connection between your web browser and the website server is encrypted.
  • Always log out after an online transaction instead of only closing the browser.
  • If you are using a public computer, please do not leave it unattended. Log out from any account you log have accessed and do not save any detail.
  • Monitor your transaction records: Verify that the amount of your transaction is correct when you receive the confirmation SMS from MCB CARDS once your transaction has been approved. You can also view your transactions on MCB Juice or Internet Banking instead of waiting for your statement at the end of the month. If you don’t recognise a transaction, email us on [email protected] or call us on 202 6060. Keep all electronic receipts or email confirmations for your online purchases, which are important pieces of evidence in case a dispute arises.
  • Prior to confirming a payment, make sure that you have read and fully understood the ‘Terms & Conditions’ linked to the payment.
  • Disregard unsolicited emails: Links and files in unknown emails could be scams or could contain viruses or take you to fake sites to collect your personal or financial details.
  • Keep your anti-virus software up to date.